Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

Energy Consulting & Services

Experts that Know The Market

Energy On provides expert energy consulting for businesses, property owners, developers, Owners Corporations and large energy users across the National Electricity Market.

Our consultants work across every regulatory framework, so you get advice that fits your site, your contracts, and your commercial goals. We help you measure, monitor, and manage energy with strategies built around your operations, not a generic template.

What You Get When You Work With Energy On

Every engagement starts with a clear understanding of your sites, your contracts, and your commercial goals, then delivers practical advice you can act on straight away.

Independent advice from consultants who have spent decades inside the Australian energy market.
A tailored strategy for your business, not a recycled plan from another client.
Clear answers on regulation, pricing, contracts, network charges, and metering.
Honest cost analysis that shows where you are overspending and how to fix it.
A direct line to senior advisors. No call centres, no scripted responses.

Why Businesses Choose Us

The Australian energy market is complex. Rules change between states, network costs shift, and retail offers rarely tell the full story. Our consultants translate that complexity into a plan you can act on.

Strategic Advice: We map your energy use, identify risk, and set a procurement and management plan that supports your budget.
Technical Expertise: Our team works across embedded networks, metering, solar generation, bulk hot water systems, and large site supply.
Commercial Focus: We negotiate contracts, review tariffs, and challenge charges that should not be there.
Independent Position: We are not tied to a single retailer. Our advice serves you, not a supplier.

Areas Of Expertise

Energy procurement and contract negotiation
Embedded network setup and operation
Solar generation and behind the meter solutions
Bulk hot water and centralised systems
Metering, billing, and cost recovery
Regulatory compliance across NEM jurisdictions
Site audits and energy efficiency planning

Talk To An Energy On Energy Expert Today!

Energy is one of the largest controllable costs in any business or property, and the right expertise turns that cost into an opportunity. Our team is ready to review your sites, contracts, metering, solar potential, and long term energy strategy to find better outcomes across the board.

Send an enquiry through our website, call 1300 323 263, or email EnergyServices@EnergyOn.com.au, to speak with a senior consultant.

Network Rehabilitation

Energy On has acted as energy consultant on a series of ‘brownfield’ and ‘greenfield’ residential and commercial energy network rehabilitations.

Energy On are experts in the rehabilitation of existing Embedded Networks. Is your network delivering you a surplus to put towards common area costs and maintenance? Is your parent meter correctly contracted to suit your site and delivering you the best value for money?

Have you been with a provider for a contract term and not happy and looking for a better deal? We will deliver you a better outcome if any of the above are true.

Brownfield Conversions

Energy On has acted as energy consultant on a series of ‘brownfield’ and ‘greenfield’ residential and commercial energy network conversions.

Many existing buildings are considering the potential for converting their site to an embedded network but don’t know how to go about it. Energy On has acted as expert in the conversion of existing buildings and delivering value to the Owners Corporation.

Existing Utilities Assessment

Have you got unused utilities that aren’t being billed? Energy On can use their energy consulting expertise to convert unused utilities into private on-selling to help you recover costs.

Tariff Assessments

Many owners do not know that they could save tens, if not thousands, of dollars on their utility invoices if they had a tariff plan that best suited their utility usage. Energy On have the knowledge and expertise to help you a tariff plan that best suits your utility usage.

Demand Side Management

Our Demand Side Management (DSM) consulting service will look into and modify the consumer demand for energy to evaluate ways in which your utilities are costing you more. Our expertise in demand side management can help you modify your usage behaviour to save you money.

Solar and Tri-Generation

Sustainable energy sources offer various benefits to owners, whether it is increasing a building’s green credentials, or increasing efficiency and effectivity of your energy. Energy On are experts on sustainable energy sources such as Solar & Tri-Generation. Contact us to find out more about sustainable energy sources and what they can do for you.

Energy Consulting Services