Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

Embedded Network Manager

Energy On is an AEMO Accredited ENM.

Embedded Network s across the National Electricity Market (NEM) are required to appoint, or become, an accredited Embedded Network Manager (ENM) with the Australian Energy Market Operator (AEMO). This requirement came into effect as a result of the Power of Choice (PoC) regulations, introduced by AEMO and the Australian Energy Regulator (AER). The purpose of the PoC regulations is to ensure that all electricity customers, either businesses or consumers, have access to the electricity retailer of their choice.

AEMO must formally accredit the ENM through a rigorous and extensive process that ensures that the ENM can deliver the technical and financial management support to the customers they serve in the Embedded Network s they manage. The role of the accredited Embedded Network Manager is to oversee the network and assist its customers in going "on-market" if that is the option they choose. An "on-market" customer receives electricity from a retailer of their choice that is not the operator of the Embedded Network. To do this, they must have a National Meter Identifier (NMI), which the ENM creates and allocates to the property.

The rules and regulations relating to the PoC and the need to appoint an ENM are all about improving access to retail competition for customers in Embedded Network s. It's important to note that Embedded Network customers that do not appear in the market systems MSATS cannot receive electricity from a market retailer outside the Embedded Network because they will not have an NMI. In this case, they cannot become on-market customers.

The Embedded Network Manager has further responsibilities: to ensure the metering installation details of customers in Embedded Network s are accurately entered into the MSATS.

A network exemption is required for everyone who owns, operates, or controls an Embedded Network in the National Electricity Market where certain criteria are met. However, not all network exemption holders will require one of the Embedded Network Managers of Australia.

In some circumstances, Embedded Network operators have permission to delay the ENM requirement. This delay can be until a customer within the Embedded Network enters into a contract with a market retailer.

The complete requirements for when a network exemption holder must either appoint or become an ENM are detailed in the Network Service Provider Registration Exemption Guideline. In addition, the Australian Energy Regulator has further information on how to assess whether and when the ENM requirements will apply to the Embedded Networks that they own, operate or control.

Since the changes came into effect, there has been and continues to be some confusion over what is required of an Embedded Network Manager and the role of an Australian Energy Market Operator.

What do the PoC changes mean, and how important is it that you deal with an experienced and accredited ENM? How many of the Embedded Network Managers Australia have that mix of experience and accreditation?

The PoC changes will impact Embedded Network s everywhere, not only in understanding the customers' rights but also the feasibility of the network.

Energy On is an accredited Embedded Network Manager. With many years of experience in Embedded Network s, it was a natural step for us to become an ENM. With this accreditation, we can not only assist the networks we already operate but also help other Embedded Network s manage their regulatory compliance obligations while assisting customers within their networks to become on-market.

If you are unsure of your network's requirements with the PoC regulations or would like to appoint an accredited ENM with many years of experience in the field, give us a call on 1300 323 263 or email us at NetworkServices@EnergyOn.com.au.

Energy On is an Australian Energy Market Operator (AEMO) accredited Embedded Network Manager. If you are an authorised electricity retailer or Financially Responsible Market Participant that a customer has accepted an offer from, please get in touch with Energy On via the email ENM@EnergyOn.com.au.