Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

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The Many Benefits Of Electricity On-selling

19 October 2018

There are many benefits from the on-selling electricity in an embedded electricity network, but the over-arching benefit is control.

Control of the financial outcomes. Control over your pricing. Control of the distribution network. When you control your embedded network, your are able to ensure that your embedded network provider or embedded network operator (ENO) provides you with he flexibility and transparency to deliver an outcome that meets the strategic needs of your building.

Financial Outcomes:

The model Energy On believe works best involves the Owners Corporation (Body Corporate, Stata Community, etc.) operating as the owner of the network. Why? Because in this embedded network provider model, the surplus income generated from the on-selling process is income to the Owners Corporation. This income can then be used to reduce common area costs, or for maintenance, or for any other building related purposes. This makes the building less expensive to run, minimising the costs to owners, which can flow through to costs like rent and other tenant related costs.

Pricing Control:

In a well-designed, well-run and effective embedded network, no occupier, be they owner occupier or tenant, should ever be disadvantaged in the cost of the electricity supplied to them. As the embedded network provider, you can provide market competitive pricing or better. A well-run embedded network should not force customers into paying on time by direct debit or credit card to access the pricing. Depending on the size of your network, if you control the pricing, not only can you bring your common area power costs down to zero, you can be in a position to offer the best pricing in the market to residents.

Improved Value:

An effective embedded network adds value to your building. Control of your embedded electricity network can lead to one single point and that is lower fees. Lower fees make properties easier to sell. Lower fees make properties cheaper to live in. Lower fees make investments less costly. Effective embedded network providers allow you to create value.

Distribution Control:

When you are an embedded network provider you become the electricity distributor for your site. Your electricity embedded network is the only competitive solution available within the monopoly distribution networks that operate in most states. This gives you control when it comes to important sustainability initiatives in your building, particularly the implementation of solar generation. As the distributor, you can manage your renewable generation to benefit not only common areas, but residents by utilising excess generation inside your building and not exporting it back to the grid.

More than electricity:

An embedded network provider can offer benefits beyond electricity. Recovery solutions for circulating hot water can deliver substantial costs savings and potentially generate additional revenue. Buildings with ineffective solutions for cold water, gas and air-conditioning should also look at the way that sub-metering and billing using the same principles as an embedded electrical network can help to recover costs.

These are just some of the ways that you can benefit from the on-selling process for electricity or other utilities. Energy On can help you to uncover the potential in your building, with a simple, free, evaluation. If you are interested in learning more, get in touch with us today. You can also learn about the elements of an effective embedded network by downloading our simple 7-step guide.

Learn more about Operator’s Role In On Selling Electricity and Other Utilities.