Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

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Solar in Embedded Networks

10 October 2017

Solar Electricity Generation

Many homes and businesses are looking to make a positive impact on the environment and to reduce their energy bills by switching to solar electricity generation.

At some times of the day, solar may produce more electricity than is being used. Individual solar owners can generate financial returns by feeding the excess electricity back into the grid through feed-in tariffs. Depending on your arrangements and capacity, any excess output would be sold to the grid with a rate of about 11 c/kWh. Selling back into the grid might also attract additional costs for Conditioning from your distributor.

Often, in multi-tenant environments, solar arrays are used to provide power to common areas. As the solar energy substitutes for the electricity that would otherwise have been purchased from your retailer, you are saved this expense but any unused energy is returned to the grid at a low value.

Solar in an Electrical Embedded Network

An embedded network is a considerably more efficient and profitable way to utilise solar power in a multi-tenant environment.

A Solar array in an Embedded Network can be larger than a stand-alone and, as a result, is a far better return on investment than a stand-alone or an array just used as an offset for the common area.

With an Embedded Network, in addition to utilising the energy to power your common areas, any excess solar output can then be on-sold to your occupants, not fed back into the grid. This will further reduce the amount of electricity bought from your retailer, lowering the cost of your embedded network

As the on-sold energy will be at a better rate than paid by the grid, there is scope to generate additional surpluses for the Owners Corporation. Using Solar in an Embedded Network can also avoid extra costs from your distributor and might reduce other costs as well.

Importantly, a Solar Embedded Network from Energy On can be installed with no upfront cost to the Owners Corporation creating additional long term value and return on investment.