Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

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Powering the Future: Embedded Networks for Commercial and Industrial Sites

9 July 2025

As the logistics and industrial sectors scale across Australia, the energy infrastructure that supports them must evolve just as rapidly. The recent opening of Bridgestone’s new state-of-the-art Distribution Centre (DC) at the Port of Brisbane is a perfect example — a future-ready facility that demands a future-ready energy solution.

Bridgestone’s $48 million facility, located within the Port West Estate at the Port of Brisbane, spans 25,000 square metres and is designed to improve the efficiency of tyre distribution across Queensland and northern NSW. The site is part of the Port West Estate embedded network, which is operated and managed by Energy On.

This growing estate highlights how embedded networks can unlock efficiencies and long-term value for commercial and industrial (C&I) precincts.

At Energy On, we partner with asset owners and developers to implement commercial and industrial embedded networks that match the scale and complexity of modern facilities like this. Our embedded networks deliver smarter energy management, coordinated supply, and infrastructure designed for growth.

Why Embedded Networks Matter for C&I Sites

For logistics hubs, industrial parks, or commercial business estates, energy is no longer just a utility cost — it’s part of your strategy. Embedded networks offer:

Greater Control: Embedded Networks offer greater control over on site renewable generation and Distributed Energy Resources, and the flow of benefits from them.
Streamlined Billing and Cost Recovery: We simplify the energy experience with accurate billing, cost transparency, and embedded compliance.
Future-Proofed Operations: Embedded networks enable seamless integration of solar, batteries, and EV infrastructure as site needs evolve.

For Queensland developers and property owners, a QLD embedded network also provides a way to meet local regulatory requirements while maintaining a competitive edge in pricing and sustainability.

Embedded Networks: Profit or Cost Savings?

At Energy On, we help C&I clients turn energy into a financial advantage:

Recover Energy Infrastructure Costs
Generate Long-Term Revenue Streams
Offer Tenants Lower Rates than the Market for Renewable Energy

For multi-tenanted sites, our embedded network approach creates a scalable and cost-efficient solution, ensuring smoother operations for everyone on site.

Supporting Port of Brisbane’s Growth

The Port West Estate embedded network, managed by Energy On, services leading-edge facilities like Bridgestone’s new DC — a clear example of how embedded networks support industrial and logistics growth in Queensland.

We handle everything from design and compliance to billing, renewables integration, and customer service, so that C&I building owners can focus on their core business, not their energy systems.

Ready to Power Your Project?

If you're planning a C&I development or managing a logistics or industrial site, talk to us about how embedded networks can:

Recover energy infrastructure costs
Create a revenue stream
Reduce rates for tenants
Future-proof your site