Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

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Energy On: Comprehensive Solar Monitoring Services

3 November 2025

Once solar photovoltaic (PV) generation is installed, it’s easy to forget about it—until something serious goes wrong and it ends up costing thousands, if not tens of thousands, of dollars. Many property owners don’t realise if their system is running efficiently, if it’s underperforming, or if small issues are silently reducing its output. That’s where Energy On comes in. We offer a complete suite of solar monitoring services tailored specifically for solar PV generation in embedded networks and non-embedded networks, so you can stay on top of performance, avoid costly surprises, and make the most of your solar investment.

Here’s what our solar PV system monitoring services include:

Initial Solar PV Audit

Before we start monitoring, we assess the existing infrastructure and any additional infrastructure required for ongoing performance tracking. This helps us identify any issues upfront, confirm the system is operating as expected, and ensure we’re capturing the right data from the start.

Solar Performance Monitoring and Benchmarking

Energy On monitors actual solar electricity generation against expected performance benchmarks. This comparison helps identify any underperformance early, allowing timely intervention to maintain system efficiency and ensure optimal output before it turns into a bigger, more expensive issue. This allows you to stay confident that your system is performing as it should.

Solar Failure Monitoring and Alerts

Automated daily system checks detect any faults, outages, or irregularities in performance. If an issue is identified, notifications are issued immediately. Optional basic maintenance services are available to assist with swift resolution and minimise downtime.

Financial and Consumption Reports

You’ll receive clear, easy-to-understand reports showing how much you’re saving and how your system is tracking over time. Graphs and visual tools help you see energy usage and solar generation at a glance, making it easier to identify trends, spot anomalies, and make informed decisions about your energy consumption.

Each site is different, so we tailor our services to suit your specific site, whether residential, commercial, or mixed-use. With daily checks and real-time alerts, we help you avoid costly surprises and ensure your solar PV system is always delivering value.

Interested in finding out more? Get in touch with the Energy On team today to discuss the right solar monitoring solution for your solar PV generation.