Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

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Electrical Embedded Networks in Shopping Centres

30 November 2017

In earlier insights posts, we’ve described what an electrical embedded network is, and we talked about the advantages . Over the next couple of posts, we want to talk about embedded networks and their potential application in a range of areas from residential buildings to industrial and commercial sites, through to retirement villages and shopping centres.

Today we’re going to look at electrical embedded networks in shopping centres.

Shopping Centre owners and managers were amongst the earliest adopters of electrical embedded networks. Whilst the earliest versions of embedded networks have been around for as long as 50 years or so, the modern incarnation started to come into being only in the last 10 – 15 years as state based electricity markets began to privatise and deregulate. Australia has one of the most mature deregulated electricity markets in the world and this is why we see so many multinational companies investing in ownership of generation, distribution and retailing as the expertise gained in the Australian market is vital for their international operations as further deregulation takes place globally.

Shopping Centres, particularly the larger “mall” style centre with large numbers of national retail, are major consumers of electricity. This electricity consumption has been increasing as opening days and hours have expanded and the inclusion of restaurants, cinemas and other entertainment options can see these centres open and consuming energy 16 – 18 hours a day or more, 7 days a week, 365 days per year, much of it at the high Peak rate.

With a reasonable percentage of the electricity consumption coming from common areas, it was a sensible decision for shopping centre managers to look at options for reducing the cost of their supply, allowing them to have an impact on overall running costs for both management and tenancies.

Including tenancy consumption in the overall supply enabled centre management to further reduce the cost of supply by substantially increasing the volume of power purchased at the one point, likely bringing down the cost of tenancy power as well as common area power.

Different centre owners and management will have different approaches to the charging for power and for common areas, but if the inclusion of an embedded network enables tenants to have better options for their outgoings, the solution is a real advantage to all concerned.

Non-residential complexes often make the most effective embedded networks, with the higher consumption during Peak hours creating greater capacity for wholesale price reductions. Retailer business rates can also be higher than residential, leading to greater potential. This principle is not limited to shopping centres. Commercial offices, business sparks and industrial estates can all be considered suitable candidates for electrical embedded networks.

If your electrical embedded network isn’t delivering similarly, perhaps it’s time to think about alternatives?