Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

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Cost cut in Victorian Default Offer 2021 from 2022

24 December 2021

Residential and small business customers on a default offer will see up to a six per cent reduction in their average annual cost according to the 2022 Victorian Default Offer (VDO)* published by the Essential Service Commission (ESC)

The 2022 VDO is valid for six months starting 1 January 2022 and ending 30 June 2022 to match the timing of default offer price changes with network tariff changes in Victoria from 1 July 2022.

Wholesale electricity prices are predicted to drop in Victoria. Pricing is reflected in the fall in VDO prices across all Victoria's five distribution zones, including AusNet Services, Citipower, Jemena, Powercor and United Energy. The average annual bill for small customers on the VDO will decrease by approximately five per cent for residential customers. Small business customer invoices are expected to decrease by around six per cent from 01 January 2022.

The change will vary depending on the distribution zone and the type of tariff structure (i.e. Flat or Time Of Use) of the default standing offers.

Energy On has carefully assessed our energy prices in Victoria to ensure that they are compliant with the VDO prices and market competitive.

Energy On encourages Victorian customers to seek support through our Financial Hardship Policy if they struggle to pay their bills.

The Essential Services Commissions website offers more insight into the VDO.

The Victorian Default Offer (VDO) is a simple and trusted electricity price that is set by the Essential Services Commission (ESC), not energy companies. VDO prices are also the maximum price for all residential and small business customers (customers who consume less than 40-megawatt hours of electricity per year) in an embedded network.