Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

Customer Portal | Energy On

Welcome to Energy On! If your property is part of an Energy On network, there are a number of utility services that we may be providing to you.

If at any point you have any questions, please don't hesitate to contact The Team:

Phone: 1300 323 263
Email: TheTeam@EnergyOn.com.au

Electrical Embedded Network

If your building is part of an Energy On Embedded Network, Energy On supplies your electricity on behalf of the building's Owner(s).

Click here for information on Electrical Embedded Network.

Circulating Hot Water

If your building has a Circulating Hot Water service managed by Energy On, we supply your hot water on behalf of the building's Owner(s).

Click here for information on Circulating (Bulk) Hot Water.

Make an Enquiry

Please fill in your details in the form below. Once submitted, someone from The Team will be in touch!

If you have a question regarding the service we provide to you, please see our contact page for details on how to get in touch with us.

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Customers

Electrical Embedded Network

Circulating Hot Water

Make an Enquiry

Please fill in your details in the form below. Once submitted, someone from The Team will be in touch!