Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

Contact Us

Contact The Team at Energy On

Energy On operates every business day between 9am and 5pm Australian Eastern Standard Time (excluding public holidays). If you have a problem, query or question, please don’t hesitate to call or email!

Phone: 1300 323 263
Email: TheTeam@EnergyOn.com.au

For Sales Enquiries contact:
Phone: 1300 323 263
Email: EnergyServices@EnergyOn.com.au

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Faults & Emergencies

For Building Faults or Power Failures, please contact your local distributor. This information can be found on your Energy On utility invoice. If there is an emergency where there is risk to life or property, please call emergency services by dialling 000.

Connections, Disconnections & Reconnections

To have your utility connected, please contact The Team by phone or email with the details listed above. If your power is off, please check throughout the building to see if this is a building wide fault and follow the instructions above under Faults & Emergencies.

If your power has been disconnected by Energy On for any reason relating to our policy for Connection, Disconnection & Reconnection Policy available here. Further information regarding connections and disconnections is only available during business hours.

Embedded Network Manager Information

Energy On is an Australian Energy Market Operator (AEMO) accredited Embedded Network Manager (ENM). If you are an authorised electricity retailer, or Financially Responsible Market Participant, that a customer has accepted an offer from, please contact Energy On via the email ENM@EnergyOn.com.au