Is it Compulsory to Connect through Energy On?

Its not compulsory for you to purchase your electricity through the Embedded Network. The Australian Energy Regulator (AER) requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer. If you are able to secure a rate that you believe is better than the rates you are receiving as part of the embedded network you can enter into a contract for supply with that retailer.

What are the daily charges?

A daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator (AER) and vary depending on where you live

Do you provide any Energy Concessions?

In regards to a concession, you are in an embedded network, unfortunately we cannot give discounts or concessions. However, you may be entitled to apply for a Non Mains Energy Concession. You will need to contact the Department of Human Services. Give them a call for more information 1800 658 521.

How can I check account balance?

You can check your account balance by simply filling in the Account Enquiry Form. Someone from our team will respond to you as soon as possible. You can also inquire about any other matters related to your account with the same form.

What are the On-Peak and Off-Peak times?

For Victoria the peak and off peak times are the following:Peak times: Electricity used between 7am and 11pm, Monday to Friday. Off-Peak times: Electricity used between 11pm and 7am, Monday to Friday, and all Weekend.To find out the on-peak and off-peak times in any other state please contact us by simply filling in the Account Enquiry Form

I am currently overseas. How can I pay my bill?

We have a number of payment options available to you.If you are overseas the best options would be to pay through BPay (if your financial instituition allows it) or you can pay online with a credit card

My bill was unusually high this month. Was there a reason for this

The most likely reason you may have received an unusually high bill is due to billing period fluctuations. Billing periods can go to as high as 37 days, whilst the lowest billing period may be 28 days. If you received an unusually high bill, feel free to contact us and we will investigate the issue for you.

Energy Solutions. Embedded Networks. Multi Tenant Buildings.

Find out how we can help

Energy On simplifies utility supply and billing in apartment buildings, office complexes, shopping centres, retirement villages, airports and industrial estates.

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Utilities we cater for

We provide industry leading solutions for electricity, circulating (bulk) hot water, cold water, gas, heating and air conditioning. We can also work with customers in the development of private networks for telecommunications.

Electricity

Circulating Hot Water

Cold Water

Gas

Air Conditioning

Telecommunications

Great for Network Owners

Find out more

Save money and stress with an end to end utility solution from Energy On. From site feasibility, evaluation and planning – through to implementation, metering, invoicing and credit management.

Implementation

Energy On will design your Embedded Network, working with your electrical engineers to create the best possible solution and then implement and manage the network for you.

Metering

Reading and monitoring individual occupancies to ensure accurate and timely recording of utility consumption leading to accurate billing and recovery. Occupiers have ability to view consumption through online portal.

Customer Invoicing

Regular invoicing of Occupiers ensures that your network receipts are recorded and collected to maintain network viability, cover costs and deliver surpluses.

Cost Recovery

Our solutions create a user pays environment where users pay for what they use, recovering substantial costs for network owners and reducing the financial burden on lot owners.

Credit Management

Keeping the network viable through effective management of reminders, overdue notices, disconnection and debt collection are key elements of well managed networks.

Consulting

Using our deep industry experience our consultancy team ensures that supply contracts, network rates and building efficiencies are at their optimal. Outside of the networks we manage, our consultancy team can help deliver a range of benefits to large utility consumers.

Providing sustainable energy solutions

Sustainable energy sources offer various benefits to owners, whether it is increasing a building’s green credentials, or increasing efficiency and effectiveness of your building.

Talk to our consulting team about how we can help green your building.

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Solar (PV) Array

Battery Technology

Electric Vehicle Charging

Co generation

Sustainable Energy Solutions

100% Australian Owned & Operated

Great Customer Support

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Simplifying utility supply and billing for large building complexes